Meta Business Partner

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FAQ

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Our Guide to your
Frequently Asked Questions

Find quick answers to your questions below, or reach out to our support team for more help!

Last Updated on August 24, 2025

  • General Questions

    Covers the basics of WAvixo, its purpose, sign-up process Free Trial, and available resources.

    WAvixo is an AI-powered platform designed to help businesses automate WhatsApp conversations, generate content, and streamline customer communication with smart AI agents.

    WAvixo combines AI automation, WhatsApp marketing tools, and content generation into one platform. It helps businesses manage chats, send broadcasts, run campaigns, create AI-powered chatbots, and boost customer engagement — all in one place.

    Yes! WAvixo offers a Free Trial for new users to explore the platform. You can sign up, test features, send messages, and try AI capabilities before choosing a paid plan.

  • Features and Plans

    Includes information on features in the Free Trial, plan flexibility, and compatibility with other software.

    WAvixo Free Trial gives you access to core features including AI Chat Assistant, basic automation flows, limited campaign sends, and access to sample templates—so you can explore the platform before upgrading.

    Yes, you can switch your plan anytime based on your usage. Upgrading unlocks more messaging limits, automation features, and advanced AI capabilities, while downgrading adjusts your limits from the next billing cycle.

    WAvixo integrates with popular tools like CRMs, eCommerce platforms, Google Sheets, and lead forms. You can also use APIs and Webhooks to connect Wavixo with custom software.

    Stay updated through our in-platform announcements, email updates, and Release Notes. We regularly launch new features, improvements, and AI upgrades to enhance your WhatsApp automation experience.

  • Security Protection

    Outlines security measures such as data encryption and backup practices to ensure user safety.

    WAvixo uses enterprise-grade security to protect your data. All messages, user information, and business data are stored securely with industry-standard protection and regular security audits.

    WAvixo uses end-to-end encryption for message transmission and AES-256 encryption for data storage, ensuring your data remains confidential and protected at all times.

    Your data is backed up regularly across secure, encrypted servers to prevent loss due to system failure or unexpected issues. Our redundancy system ensures uninterrupted access.

    If you notice any suspicious activity, immediately change your account password and contact WAvixo Support. Our team will investigate, secure your account, and guide you with recovery steps.

  • Customer Support

    Details support options, including self-help resource and contact methods for assistance.

    WAvixo provides multiple support channels including live chat, email support, and a self-service Help Center. Our support team assists with onboarding, troubleshooting, and product guidance.

    Yes, WAvixo offers step-by-step tutorials, product guides, and video walkthroughs to help you understand and use all features effectively. You can access them anytime in the Help Center.

    You can reach WAvixo Support via live chat in your dashboard or by email. Our team is available during business hours to help resolve queries quickly and efficiently.

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