WAvixo collects essential information such as account details, business information, WhatsApp Business Number, usage logs, campaign metadata, and support-related communication.

This data is collected to set up your account, ensure platform functionality, and provide a seamless service experience. We do not collect or store full chat conversation content.

We use the collected data to operate your Wavixo account, enable WhatsApp automation, improve platform performance, provide customer support, and enhance product features. Metadata is used to deliver reports, analytics, and agent performance insights. We do not use your data for any unauthorized purposes.

Your data helps us respond to inquiries and provide imely assistance, enhancing your overall experience with our support team.

WAvixo stores only essential metadata required for campaign logs, audit trails, and compliance. We do not store chat messages or personal conversation content. Data is retained only for as long as needed to fulfill the service purpose or as required by law.

Upon request, users can request deletion of their stored data.

WAvixo’s AI features may process metadata, customer intents, and predefined templates to automate responses and improve conversational flows. AI processing is strictly limited to enhancing customer experience, automation accuracy, and platform performance.

No personal chat content is used for AI model training.

WAvixo may use cookies and tracking tools to personalize the platform dashboard, improve speed, and analyze user interaction for service enhancement. You may choose to disable cookies, but certain features may not function correctly without them.

We do not sell or share your data with external parties for marketing. Limited data may be shared with service providers such as hosting partners, Meta/WhatsApp APIs, or third-party integrations solely for delivering the WAvixo service.

All partners follow strict data protection obligations.

Users have the right to access, update, correct, export, or request deletion of their data stored with WAvixo. You can contact us anytime for data-related requests. We take reasonable steps to ensure the accuracy and protection of the information we hold.

WAvixo uses industry-standard security protocols, encryption practices, role-based access, and compliance-aligned storage systems to protect your data. Internal access to data is restricted to authorized personnel only.

We continuously monitor and improve our security measures.

WAvixo complies with WhatsApp Business API policies, Meta data usage rules, and applicable data protection laws. We operate with transparency, ensuring users clearly understand how their data is used and protected.

Any misuse of WhatsApp or violation of Meta policies may result in service restrictions.

WAvixo does not access, store, read, or use the message content exchanged between your business and your users on WhatsApp. Any message content transmitted through the WhatsApp Business API remains encrypted and is processed solely for delivering the service.

We strictly limit our access to metadata needed for analytics and operational functionality, without using chat content for any secondary purposes such as marketing, profiling, or AI model training.

By using WAvixo, you acknowledge and provide consent for the processing of limited WhatsApp Business API data required for service activation, automation, and delivery. This includes metadata such as timestamps, delivery status, campaign logs, and automation triggers.

You also confirm that you have obtained the necessary user consent from your customers to send them messages via WhatsApp in accordance with WhatsApp’s Business Policy and applicable data protection laws.

WAvixo works only with verified and compliant service providers for hosting, data storage, communication, and integration services. Any sub-processor engaged by us is required to maintain strong security, privacy, and data protection measures in line with WhatsApp, Meta, and applicable legal standards.

We conduct due diligence before onboarding any vendor to ensure they meet security, confidentiality, and regulatory requirements. A list of active sub-processors can be provided upon request.

Your privacy and trust are of utmost importance to us. If you have any questions, concerns, or feedback regarding our Privacy Policy or the management of your personal information, we invite you to reach out to us. We are committed to providing clear and transparent communication and are here to assist you with any inquiries you may have.

Whether you need clarification on specific aspects of our policy, want to understand your rights regarding your data, or suggestions for improvement, we welcome your thoughts and concerns. We deeply appreciate your trust in us our dedicated team
is ready to help. For any privacy concerns, data usage queries, or grievance submissions, users can reach out to our Data Protection & Compliance Team. We aim to address and resolve all queries in a fair and timely manner.Email: support@wavixo.io