How to Initiate a New Conversation Directly from the Contact Page in Wavixo

Instead of hunting through chat interfaces to find a customer, Wavixo lets you start a conversation directly from a contact's profile. This keeps customer details and communication in one place, making follow-ups and support faster to action.

Steps to Start a Conversation

Step 1: Open the Contact List

From your Wavixo dashboard, click Contact in the left navigation bar and select Contact List.

Step 2: Select the Contact

Scroll or search for the contact you want to reach. Click their name to open their profile, where you can view their details and communication history.

Step 3: Click on the Contact Profile

Once you click the contact, their profile page will open, showing their contact details and full communication history.

Step 4: Click "Start Chat"

Inside the contact profile, click Start Chat. A chat window will open and you can begin messaging the contact in real time.

The 24-Hour Messaging Window

Once a chat is initiated, a 24-hour messaging window opens during which you can send messages freely. After this window closes, direct messaging is no longer available — to re-engage the contact, you will need to send a campaign message to reopen the conversation.