How to Use the Live Chat Panel in the Wavixo App

The Wavixo live chat panel is a centralized communication dashboard that lets businesses interact with customers in real time — all from a single interface. Rather than juggling multiple platforms, you can manage messages, contact details, bookings, and eCommerce data in one place.

Key Features

Edit Contact Details

Access and update a customer's name, phone number, email, and location directly from the chat interface. This keeps your database accurate without ever leaving the conversation.

Manage Customer Journeys

Track where each customer stands — from new lead to repeat buyer — and move them through stages as conversations progress. This helps teams prioritize follow-ups and build targeted communication strategies.

Send Emails

Compose and send emails without switching tools. Use email for detailed responses like quotes and documents, for time-sensitive updates like appointment reminders and order confirmations.

Add Internal Notes

Attach private notes to any conversation to log customer preferences, complaints, or follow-up reminders. These are visible only to your team, ensuring every agent has full context before responding.

Handle Reservations

Create and manage bookings directly from the chat panel — ideal for restaurants, clinics, hotels, and service providers. Customers can request a booking mid-conversation and have it confirmed instantly.

Send SMS to Customers

Send SMS messages directly to customers for appointment reminders, order updates, promotional offers, and follow-ups — all without leaving the dashboard.

Connect Shopify

Integrate your Shopify store to pull up order history, track purchases, and handle product inquiries without leaving the dashboard. This gives support agents the context they need to resolve issues faster and close more sales.

WooCommerce Integration

Integrate your WooCommerce store to pull up order history, track purchases, and handle product inquiries without leaving the dashboard. This gives support agents the context they need to resolve issues faster and close more sales.

Why It Matters

A unified chat panel reduces response times, improves team collaboration, and creates a smoother experience for customers. For businesses managing high conversation volumes across multiple channels, Wavixo's live chat panel consolidates everything that would otherwise require several separate tools.