Increase WhatsApp Broadcast Limit to
2000 Users with WhatsApp KYC Verification

Want to Increase Your Broadcast Limit from 250 to 2000 Users?

Good news — the process is now much simpler. You no longer need Facebook Business Manager Verification to upgrade your WhatsApp broadcast capacity. Wavixo has introduced a KYC Verification method, which requires just three easy steps to enhance your WhatsApp broadcast limit

Prerequisites for Completing WhatsApp KYC

Before proceeding, make sure:
Your WhatsApp Business API is active

You have a GST Number + GST Certificate or an MSME/Udyam Number

How to Complete WhatsApp KYC Verification with Wavixo

1. Open Your Wavixo Dashboard & Click “Start KYC”
(As shown in the image on page 2, the “Start KYC” button appears under your messaging limit upgrade section.)

2. Choose Between GST or MSME Details for KYC
You may verify your KYC using either:
Your GST Number + GST Certificate, or
Your MSME/Udyam Number

Both options are valid.
⚠️ Important:
Make sure the business name listed on your GST/MSME certificate matches exactly with the name in your Facebook Business Manager account (the one used to apply for the WhatsApp Business API). If the names do not match, first update your business name in Facebook Business Manager before submitting KYC.


3. Verify Using Your Registered Email or Mobile Number
Select the email address or phone number associated with your Wavixo account.
Then click Send OTP to receive the verification code.


4. Enter the OTP and Click “Submit”
After entering the correct OTP, your KYC submission will be completed.


5. KYC Submitted Successfully
Your KYC details will now be reviewed by the Wavixo team.
Updates will appear in your dashboard within 1–2 days.

If no update is received after 48 hours, you may contact support

If Your KYC Gets Rejected — Here Are the Possible Reasons & Fixes

1. Legal/Trade Name Mismatch (Most Common Reason)
Reason: The business name on your GST certificate doesn’t match the name in Facebook Business Manager.

Fix:
Open Facebook Business Manager

Go to Business Info

Edit the Business Name to match the name on your GST certificate

Save changes

Reapply for KYC


2. Website Not Found
Reason: The website URL provided is invalid or not accessible.

Fix:
Update your website URL inside your Wavixo dashboard under Your API Number → View Profile.


3. Aadhaar Name Doesn’t Match GST Proprietor Name
Reason: Aadhaar details do not correspond to the GST proprietor’s name.

Fix:
Ensure both names match exactly before resubmitting KYC.


4. Website Mismatch Between Wavixo and Facebook Business Manager
Reason: The website listed in Wavixo is different from the one in Business Manager.

Fix:
Update the website URL inside Wavixo to match the FBM website.


5. Address Mismatch
Reason: The business address in Wavixo differs from the one in FBM.

Fix:
Update the FBM address to match the one on your GST certificate:
Open FBM settings
Go to Business Info
Edit the address
Save changes
Reapply for KYC


6. WhatsApp Business API Account Disabled
Reason: Your WABA account is inactive.

Fix:
Reactivate your WABA account before attempting KYC.

Need Help?

If you face any issues, Wavixo support is available through:
Live chat on the website or app

Email support

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