What If the Facebook “Start Verification”
Button Is Greyed Out or Not Visible? (Using Wavixo)

Overview

If you’re trying to verify your Facebook Business Manager account and notice that the “Start Verification” button is either:

Greyed out and not clickable

Completely missing

Don’t worry — this is a very common issue.

In most cases, this happens because the Business Information in your Facebook Business Manager account is incomplete.

Once the missing details are added correctly, the Start Verification button becomes visible and clickable.

This guide walks you through all the required steps to fix the issue and enable Facebook Business verification.

Why Does This Happen?

If your Facebook Business Manager account is not fully set up, you may face one of these situations:
The business appears greyed out when applying for verification

The “Start Verification” button does not appear at all

Both issues are resolved by completing your Business Manager setup properly.

How to Enable the “Start Verification” Button

Go to the Facebook Business Manager portal.

Step 1: Go to Facebook Business Security Center

Open the Facebook Business Security Center

You may notice that the Start Verification button is currently missing

This confirms that additional setup is required.

Step 2: Attach a Facebook Page to Your Business Manager

Go to Business Settings → Pages

Add your Facebook Page to the Business Manager account

📌 Important:
You must be an admin of the Facebook Page

If you already have a page added, you can skip this step

Without an attached Facebook Page, Business verification cannot be completed.

Step 3: Go to Apps Section

Navigate to Business Settings → Apps

Click on the Add button

If the “Create a new App ID” option appears locked:
Hover over it

Click Confirm Account to unlock the option

This will open a new confirmation flow in a separate tab.

Step 4: Confirm Your Facebook Account

In the new window:
Click Continue

Check the “I agree” box

Confirm your email address

Enter a valid business email ID

Choose the role that best describes you (for example: Owner & Founder)

Click Complete Registration

This step confirms your developer access.

Step 5: Create a Facebook App

Click Create App

Proceed to the next step when redirected

Step 6: Choose the App Type

Select the Business app type (recommended)

Click Next

Step 7: Add Business Display Name

Enter a Business Display Name

This is not your final WhatsApp display name

It is only the name associated with your App ID

Then:
Add your email address

Click Create App

Enter your Facebook password to confirm

Step 8: App Successfully Created

Once the app is created:
Go to business.facebook.com/settings

Open the Security Center

Refresh the page

✅ In most cases, the Start Verification button will now appear.
If it’s still not visible, continue with the next steps.

Step 9: Go to App Review

Open App Review

Click on Permissions and Features

Step 10: Request Advanced Access

Search for Live Video API

Click Request Advanced Access

Step 11: Continue the Request

Click Continue the request

Proceed to review your app settings

Step 12: Review App Settings

Scroll down

Click Review App Settings

Step 13: Fill in Application Details

You’ll be asked to complete a few details:
Privacy Policy URL → Add your website URL

App Category → Select Business and Pages

You may skip adding a website icon at this stage

Click Save & Submit.

Step 14: Go to Basic Settings

ONavigate to Settings → Basic

Step 15: Add App Icon

Navigate to Settings → Basic

Step 14: Go to Basic Settings

Upload an app icon

Required dimensions: 512×512 to 1024×1024

You can update this later if needed

Step 16: Select Platform

Click Add Platform

Choose Website

Click Next

Step 17: Add Website URL

Enter your website URL

Click Save Changes

Step 18: Open App Review Requests

Go to App Review

Click Requests

Step 19: Edit App Review Requests

Click Edit on the App Review request

Step 20: Provide Verification Details

Scroll down

Click Provide Verification Details

Step 21: Add a One-Line Business Description

Add a short description of your business

Make sure it accurately reflects your website and services

Save the text (you’ll need it again later)

Step 22: Open the Verification Field

Click the field under Provide Verification Details

Step 23: Fill Business Information

Paste the same one-line business description

Upload a short demo video (around 10 seconds)

The video doesn’t need to be business-related

Keep it short for faster upload

Check the “If Approved” option

Click Save

Step 24: Submit for Review

Click Submit for Review

Enter your Facebook password

Confirm submission

Step 25: Verification Button Enabled 🎉

Go back to Facebook Business Security Center.

You’ll now see:
The Start Verification button visible

The button is clickable

Click it to begin your Facebook Business Manager verification process.

FAQs

Is Facebook Business Manager Verification Necessary?

You can technically get WhatsApp Business API without verification, but:
Messaging limits will be very low

Access to features will be restricted

To fully use WhatsApp Business API with Wavixo, verification is strongly recommended.
Verification usually takes 2–7 days.

What Is Facebook Business Manager?

Facebook Business Manager is a tool that lets you manage:
Facebook Pages

Ad accounts

Instagram accounts

Business assets and catalogues

All from a single dashboard.

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