How to Migrate to Wavixo from Your
Existing WhatsApp API Provider

What Will Be Retained When You Migrate to Wavixo?

When you migrate from another provider to Wavixo, the following items remain intact:

Your registered WhatsApp phone number

Your display name

Current Quality Rating

WhatsApp Green Tick (if approved)

Messaging limits

All previously approved high-quality WhatsApp templates

Approved templates can be used instantly after migration — no re-approval is needed.

📌 Note: The quality rating of templates does not migrate. Meta duplicates templates, which makes them appear as new templates with no rating.

What Does Not Transfer During Migration?

These items aren’t included in the migration and will not move to Wavixo:

Rejected, low-quality, or pending templates

Chat history

Message analytics/insights

Authentication tokens

If your chat history is crucial, be sure to export or save your data before switching providers.

How Long Does Migration Take?

The migration process typically completes within minutes.
Your old provider continues sending & receiving messages until migration finishes.

Once completed, your Wavixo Business API starts sending messages immediately.

There is zero downtime, ensuring seamless communication.

Migration Requirements

Before migrating to Wavixo, ensure:
Your WhatsApp Business API and Display Name are already verified

Two-Factor Authentication (2FA) is disabled

Your WhatsApp API number can receive OTP via SMS or Call

The Migration Has Two Parts

1. Disable 2-Factor Authentication on your current WhatsApp API provider

2. Migrate your WhatsApp API account to Wavixo

Both are explained below in detail.

PART 1: How to Disable 2-Factor Authentication (2FA)

1. Open Facebook Business Settings → Select “WhatsApp Accounts”

Go to:
https://business.facebook.com/settings/
Choose the WhatsApp Business API account you want to migrate to Wavixo.

2. Go to Settings → Open WhatsApp Manager
Inside WhatsApp Accounts, select Settings.
Confirm that your current API provider appears under Payment Method (not mandatory).
Then click WhatsApp Manager.
(Shown clearly in the image on page 3.)

3. Click the Phone Number You Want to Migrate

If you have multiple API numbers, choose the one you wish to migrate.
⚠️ If your number is not visible, ask your current API provider to disable 2FA from their end.

4. Verify Your Profile
Open your profile details and select Two-Step Verification.

5. Turn Off Two-Step Verification

Click Turn Off Two-Step Verification.
If the button is greyed out, follow the instructions in the next section.

6. Open the Email Sent to Your Business Mail
You’ll receive an email with a link to confirm turning off 2FA.
Click the link.

7. Click “Disable 2FA”
This confirms your 2FA is turned off successfully.

8. Contact Wavixo Support Once Done
After disabling 2FA, reach out to Wavixo support via call, WhatsApp, or email so they can proceed with migration.

If the “Turn Off 2FA” Button is Greyed Out
This usually happens when your business email is not verified.
To fix:
Click the verification link shown in Business Settings

Verify your email

Refresh — the 2FA toggle will now be available

Once disabled, continue with the steps below.

PART 2: How to Migrate to Wavixo from Your Current API Provider

1. Sign Up on the Wavixo App
(If already registered, skip to Step 4.)
You can sign up via Google or manually fill out the registration form.

2. Enter OTP (For Form Signup Only)
An OTP will be sent to your registered email.
Enter it and click Submit.

3. Add Personal & Company Information
Fill in:
Company name

Employee size

Industry

Billing currency

Timezone

Click Complete Sign Up.


4. Click “Migrate from Vendor”
This option appears on your Wavixo dashboard.


5. Click “Apply Now”

6. Select “Continue with Facebook”

7. Click “Get Started”
This screen allows you to connect your Facebook account with Wavixo.

8. Select “Create a Business Portfolio”

9. Create a New WhatsApp Business Account
Under both dropdowns:
Choose Create a WhatsApp Business Account

Choose Create a New WhatsApp Business Profile

10. Set Your WhatsApp Business Account Name
This internal name is not visible to your customers.
Next:
Enter your Display Name (customer-visible)

Select your Business Category

Click Next.

11. Add Your Existing WhatsApp API Number
Select your preferred verification method → Click Next.

12. Click “Next” Again
You may see an expected error message (as shown on page 14).
This is normal — enter your phone number and click Next.
If any other error appears, contact Wavixo via Live Chat.

13. Migration Completed — Your WhatsApp API Is Now Active on Wavixo 🎉
After OTP verification, wait a few minutes.
Your WhatsApp Business API will be fully migrated to Wavixo, including your:
Messaging limits

Display name

Approved templates

🎊 Congratulations on the successful migration!

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