How to Set Up Welcome &
Off-Hours Auto-Replies in Wavixo App

How to Set Up Welcome & Off-Hours Auto-Replies in Wavixo App

Automatically greet users and send responses based on your business hours.
If you want every user to receive an instant message when they text your WhatsApp Business number—whether during working hours or off-hours—Wavixo lets you automate both Welcome Messages and Off-hours Messages.
This ensures users always receive a timely response, no matter when they reach out.

⭐ Do You Want to Automatically Send Welcome & Off-Hours Replies?

Enabling these auto-replies ensures:
Users messaging during working hours receive a Welcome Message

Users messaging outside working hours receive an Off-hours Message

This automation improves user experience and reduces response delays.

⭐ 1. Go to Live Chat Settings

To set up automated Welcome/Off-hours replies:

Go to Manage

Open Live Chat Settings

Enable the toggle for Welcome Message and Off-hours Message

Make sure the Enable switch is turned ON—otherwise, auto-replies won’t trigger.

⭐ 2. Configure Welcome & Off-Hours Messages

Once both toggles are enabled:
Click Configure under Welcome Message

Click Configure under Off-hours Message

This opens the message creation window for each automated reply.

⭐ 3. Set Up Your Welcome Message

The Welcome Message is sent to users who text you during your defined working hours.
When configuring your message:

You can choose between:
✔ Pre-approved message

A WhatsApp-approved template.
✔ Regular message

A simple text-based auto-reply you create inside Wavixo.
You may send:

A text message

An image message

A file attachment

After creating the message → click Save Configuration.

⭐ 4. Set Up Your Off-Hours Message

Repeat the same steps used for the Welcome Message.

Your Off-hours Reply will be sent when a user messages you outside your defined business hours.

Example shown on page 3 image:

“Hey there, we are currently offline.
Connect with us between Mon–Sat, 10 AM–7 PM.”

Click Save Configuration to complete setup.

⭐ 5. Set Your Timezone & Working Hours

Finally, define when your Welcome and Off-hours messages should trigger.
You can configure:

Your timezone

Start time & end time for each day of the week

Closed days (e.g., Sunday)

Example from the image on page 4:
If a user messages between 10:00 AM – 7:00 PM (Mon–Sat) → they receive the Welcome Message

If a user messages at 8 PM on a Tuesday, they receive the Off-hours Message

The working-hours editor allows toggling each day ON/OFF and setting custom timings.

⭐ Your Auto-Replies Are Now Active!

Once everything is saved:
Wavixo will automatically respond based on your schedule

All users receive timely replies without waiting for a live agent

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