What Are Canned Messages
& How to Add Them in Wavixo

What Are Canned Messages?

As a support agent, you often receive repetitive queries such as:
Product pricing

Product details

Welcome messages

Company information

Instead of copying and pasting the same replies again and again, Wavixo Canned Messages allow you to save predefined responses and send them instantly with a single click.
Canned messages are pre-saved responses that can be triggered inside the Live Chat using a “/” command, making customer conversations faster and more efficient.
These messages can be reused anytime while chatting with users on WhatsApp through Wavixo

More Than Just Text Messages

Canned messages in Wavixo are not limited to text only.
You can also create canned messages using:
Images

Files

Audio

Videos

Based on your usage, you can also mark frequently used canned messages as favourites so they appear at the top for quick access.

How to Create Canned Messages in Wavixo

Follow the steps below to create canned messages inside the Wavixo platform.

1. Access Canned Messages from the Manage Section
To begin:
Open your Wavixo Dashboard

Navigate to the Manage section

Click on Canned Messages

This is where all your canned messages are created and managed.
(Illustrated on page 2 of the original document.)

2. Create a New Canned Message
Click on the Create button

You’ll be redirected to the canned message creation form

Here, you need to fill in the following fields:
Name

Message Type

Text (optional for media-based messages)

3. Name the Canned Message (Required)
Choose a name that clearly reflects the purpose of the message.
This helps you locate it quickly during live chats.

Example:
Message text:

Hello $Name, how can I help you today?

Suggested name:

Welcome Message

Personal Greeting

4. Choose the Message Type

Wavixo allows you to create two types of canned messages:
Text

Media

Text-Based Canned Messages

Text canned messages have the following rules:
Maximum length: 4096 characters

Formatting options:

*content* → Bold

_content_ → Italic

Dynamic variables supported:

$FirstName

$Name

$MobileNumber

$LastName

Custom attributes

You can also use parameters to dynamically insert values at the time of sending.
Example:
Hi $Name, your order will be delivered on {{1}}.

Media-Based Canned Messages

With media canned messages, you can send:

Images

Files

Audio

Videos

Key points:
Adding text is optional for media messages

Media can be uploaded using:

A publicly accessible URL

Files selected from the Media Library

📌 Adding a file name is optional but must be done at the time of sending the message.

5. Save the Canned Message

Once all details are filled:
Click Submit

Preview the message in the Message Preview section

Save the canned message

That’s it — your canned message is now ready to use.

6. Use Canned Messages in Live Chat

To send a canned message:
Open Live Chat

Select the chat you want to reply to

Type “/” in the message box
OR click the bookmark icon near the media library

Choose the required canned message

Click Send

The message will be delivered exactly as shown in the preview.

Favourite (Bookmark) Feature in Canned Messages

The Favourite feature allows you to bookmark frequently used canned messages.
Key points:
Favourite messages appear at the top

Favourites are personal to each agent

Adding or removing favourites does not affect other users

Agents can favourite messages created by others as well

Canned Message Limit

Maximum 200 canned messages per project can be created in Wavixo

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